Need more information? Find the most frequently asked questions here
Need more information? Find the most frequently asked questions here
My account
Log in to your customer area
To change your email address: go to the "Information" section, enter your new email address and click on "save". The next time you log in to your customer area, remember to use your new email address.
To change your phone number: go to the "Addresses" section, click on the "update" button below your delivery addresss, change your phone number and then save.
To add or change a delivery address: go to the "Addresses" section, click on the "Create a new address" or "Update" button and enter your details. Don't forget to click on "save" to confirm the addition or modification.
When you're log in to your customer area, click on "Password forgotten?", you will be redirected to a page where you will be asked to enter the email address you used to create your account. After the validation, you will recieve a temporary link to reset your password.
Go to the "Information" section of your customer area, indicate in the dedicated area your new password and save! The next time you log in to your customer area, remember to use your new password/
It's not possible to save youR means of payment on our website. Therefore, none of your bank details are stored.
Log in to your customer area, then click on "Order history and details". Here you will find all the information relatied to your orders. You can also download your invoice by clicking on the PDF icon, or access the details of your order.
Contact the customer service at contact@billybelt.com with your request and the email address concerned.
Orders
If the desired item is not visible or clickable on our website that means it is out of stock.
Subscribe to our newsletter to be informed of the latest novelties and restocking.
Your basket and all the items you have added are saved for 30 days. After this period, your basket is automatically deleted.
First of all, we advise you to check your are consulting the right email address linked to your BILLYBELT account. Also check your junk mail.
If your order has been approuved, you will find it in the "Order history and details" section of your customer area.
If, despite of these checks you can't find any trace of your order, it has not been taken into account. Please place your order again.
As long as your order has not been shipped, we can add other items to it. To do this, contact our customer service by phone on +33(0)3 28 35 38 89, and we will send you a secure payment link to pay the additional items.
As long as your ordrer has not been shipped, it can be cancelled. To do that, contact our customer service by phone on +33(0)3 28 35 38 89.
Contact our customer service by email at contact@billybelt.com with one or more photos illustrating the problem you are experiencing. Our team will carefully examine your complaint as soon as possible. We will not be able to handle your request without a photo!
In the case of a product purchased via a reseller, please contact the shop directly.
We don't offer a repair service.
Check that your postal address is complete and does not include any special characters. If the problem persists, please contact our customer service by email at contact@billybelt.com
It is possible to have the products delivered without packaging. Just let us know in the comments before you pay for your order.
Payment
For this type of blocking situation, we invite you to contact our customer service as soon as possible by email at contact@billybelt.com, describing the problem in detail (screenshot, search browser used, date and time, etc.). We will try to find a solution as soon as possible.
There are number of reasons why your payment may be refused (ceiling exceeded, security code to validate your purchase not received, card expired, etc.) Please contact your bank directly. Unfortunately, we are unable to provide a solution for this type of problem.
Send proof of the double debit of your order by email to our customer service department, giving your details: surname, first name and order number.
If we find that your order has been debited twice, we will refund the excess amount debited to your bank account.
You can place an order in complete confidence thanks to the 3D Secure bank payment system. For more information, see our "Secure payment" page.
First of all, we invite you to check your order statut and tracking of your order as well as your e-mails. If your payment has been validated and your order has been in preparation for several days, please contact customer service: contact@billybelt.com.
Delivery
No problem at all! All you have to do is enter this information in the "additional address" field of your delivery address so that it appears on the shipping label.
Please wait a little while, as your order is currently being finalised. Delivery tracking will be available as soon as it has been handed over to the transporter.
We also advise you to check the status of your order in your customer area. If your order has been handed over to the transporter, please contact it directly to check the status of your delivery.
However, if your delivery tracking remains unchanged and your order has not yet been handed over to the transporter, please contact our customer service department (contact@billybelt.com). If the order has been handed over to the transporter, we invite you to check the status of your order with the transporter.
We invite you to choose delivery at a relay point so that you can receive your parcel without any problems.
No worries! Your order will be sent back to Billybelt. We will contact you once the parcel has been received to re-send your order.
You can add a new address when you place your order at the "addresses" stage.
We offer 24-hour home delivery in metropolitan France via Chronopost for all orders placed before 3pm (Monday to Friday, excluding public holidays). You can find all the information and our delivery conditions on our "Deliveries and returns" page.
It is possible that another person receipt your order depending on the delivery method you have chosen. We invite you to contact the transporter beforehand to find out about their terms and conditions (delivery with identity card, signature, etc.).
If the status of your order in your customer area is "delivered" but you have not yet received it, please check with your neighbours to see if they have received your parcel for you.
If not, contact our team by email (contact@billybelt.com) so that we can make a request to the delivery services. To do this, we will need your order number and your tracking number.
In the case of a lost parcel, contact our team so that we can launch a request to the delivery service. It will take a fortnight for you to receive confirmation from the transporter regarding the status of your parcel.
For any claim concerning a damaged parcel, please contact the transporter concerned.
Delivery to a relay point is free for purchases of €35 or more in metropolitan France. For more information, go to our "Deliveries and returns" page.
Returns & refunds
You have 30 days from the reception date of your order to exchange or be reimbursed for an item. Only unworn items with labels will be accepted for exchange or refund. For hygienic reasons, underwear (boxers and briefs) cannot be returned or exchanged.
To make an exchange: go to product returns > select the order concerned and click on "declare a return". Choose the item you wish to return and select "exchange", then specify the item you wish to return (reference and size).
To request a refund: go to product returns section > select the order concerned and click on "declare a return". Choose the item to return and select "refund".
All exchanges are carried out in a relay point or at home via Colissimo. If you wish to :
- have your order delivered to another address, please enter your new address when you request the exchange.
- change your delivery method, please also indicate this at the time of the exchange request.
Exchanges can be delivered to metropolitan France, Belgium, Spain, Italy, Portugal and Germany only.
Return labels are only available in metropolitan France. If the icon for generating your return label is not visible and you live in metropolitan France, please refresh your web page. If the problem persists, please contact our customer service by email: contact@billybelt.com
You can no longer access an order return declaration, this is probably due to the fact that the time limit for exchanging an item has expired. You have 30 days from the reception date of your order to exchange or be refunded for an item.
If this period is still running, it may be due to a technical problem. To report this, please contact us at contact@billybelt.com
Contact the person who gave you your gift so that they can print the return label on their customer area.
If this person is unable to do this, please contact our customer service department with the first name and surname of the person who placed the order.
In all cases, the person who gave you the gift will be informed of your exchange or refund request.
Returns are at our expense only if you live in metropolitan France.
If you live outside metropolitan France, please note that return costs will be at your expense.
Please check your customer account. In the space dedicated to your orders you will be able to see whether the purchase concerned is indicated as being refunded or not.
As a reminder, the refund period is 3 to 4 working days from the reception date of your return. If you notice that this working time has passed following the receipt of your return by our teams and that the status of your order has not changed, please contact our customer service department by email.
Please contact our customer service department (contact@billybelt.com) with your new bank details (RIB).
Special offers & gifts
You can only make an exchange to request another size on items on sale and/or last chance.
No refunds are possible on these products.
You cannot declare a return for this type of item via your customer account.
To request a size change, please contact our customer service department directly by email: contact@billybelt.com
Our gift cards
On this page, you can download and print e-cards directly from home. You can also send them to a friend or family member by e-mail.
We offer 5 predefined amounts: €25 - €35 - €50 - €90 - €120. You can also personalise your amount.
How it works
You can use the amount in one go or in several instalments, including during sales periods, and you can use it in combination with another means of payment. To use the money from your e-gift card, simply copy the code from your e-gift card during the checkout process for your next order. Each e-gift card is valid for one year from the issue date.
My order is a gift and I don't want the invoice in the parcel
Before paying for your order, add a comment telling us not to include the invoice in your parcel.
My order is a gift and I would like to indicate another name on the invoice
Before paying for your order, in the "addresses" section, click on "The billing address is different from the delivery address", then indicate and select the billing address you wish to use.
Unfortunately, we do not offer the option of packaging your order.
Shops & resellers
We have a shop on our premises in Bondues at the following address:
40 Avenue Paul LANGEVIN
ZA DE RAVENNES LES FRANCS
59910 BONDUES - France
We are open Monday to Friday from 9am to 12pm and from 2pm to 6pm.
When you place your order, when choosing your delivery method, select "BILLYBELT". This delivery method is free. The order will be available for collection within 2 hours.
We invite you to return to our premises to make your exchange or to contact us by email so that we can send you your return label.
You must exchange or request a refund directly from the reseller from whom you purchased it. As the transaction is not carried out by us, the retailer is responsible for handling customer service.
To become a reseller of our brand, go to this page where you can fill in a contact form so that we can get back to you as soon as possible.
Learn more about Billybelt
Billybelt is a French brand and we're based in Bondues in the Hauts-de-France region. To find out more about our history, please visit our brand page here.
We are located at :
40 Avenue Paul LANGEVIN
ZA de Ravennes les Francs
59910 Bondues - France
You can find this information on our contact page here.
It's a great idea, so you won't miss any of our news!
There are several ways to subscribe:
1. By entering your email address directly here.
2. At the bottom of the billybelt.com website, you'll find a "Newsletter" box. Enter your e-mail address and click on "Subscribe".
3. On your account, go to "Information" then tick the box "Receive our newsletter" and save.
Even though we're a bit sad, we'll tell you how!
You've got two options:
1. At the bottom of each newsletter you receive, you can click on "Unsubscribe" to stop receiving our news.
2. On your account, go to "Information" then untick the "Receive our newsletter" box and save.
My account
Log in to your customer area
To change your email address: go to the "Information" section, enter your new email address and click on "save". The next time you log in to your customer area, remember to use your new email address.
To change your phone number: go to the "Addresses" section, click on the "update" button below your delivery addresss, change your phone number and then save.
To add or change a delivery address: go to the "Addresses" section, click on the "Create a new address" or "Update" button and enter your details. Don't forget to click on "save" to confirm the addition or modification.
When you're log in to your customer area, click on "Password forgotten?", you will be redirected to a page where you will be asked to enter the email address you used to create your account. After the validation, you will recieve a temporary link to reset your password.
Go to the "Information" section of your customer area, indicate in the dedicated area your new password and save! The next time you log in to your customer area, remember to use your new password.
It's not possible to save your means of payment on our website. Therefore, none of your bank details are stored.
Log in to your customer area, then click on "Order history and details". Here you will find all the information relatied to your orders. You can also download your invoice by clicking on the PDF icon, or access the details of your order.
Contact the customer service at contact@billybelt.com with your request and the email address concerned.
Orders
If the desired item is not visible or clickable on our website that means it is out of stock.
Subscribe to our newsletter to be informed of the latest novelties and restocking.
Your basket and all the items you have added are saved for 30 days. After this period, your basket is automatically deleted.
First of all, we advise you to check your are consulting the right email address linked to your BILLYBELT account. Also check your junk mail.
If your order has been approuved, you will find it in the "Order history and details" section of your customer area.
If, despite of these checks you can't find any trace of your order, it has not been taken into account. Please place your order again.
As long as your order has not been shipped, we can add other items to it. To do this, contact our customer service by phone on +33(0)3 28 35 38 89, and we will send you a secure payment link to pay the additional items.
As long as your ordrer has not been shipped, it can be cancelled. To do that, contact our customer service by phone on +33(0)3 28 35 38 89.
Contact our customer service by email at contact@billybelt.com with one or more photos illustrating the problem you are experiencing. Our team will carefully examine your complaint as soon as possible. We will not be able to handle your request without a photo!
In the case of a product purchased via a reseller, please contact the shop directly.
We don't offer a repair service.
Check that your postal address is complete and does not include any special characters. If the problem persists, please contact our customer service by email at contact@billybelt.com
It is possible to have the products delivered without packaging. Just let us know in the comments before you pay for your order.
Payment
For this type of blocking situation, we invite you to contact our customer service as soon as possible by email at contact@billybelt.com, describing the problem in detail (screenshot, search browser used, date and time, etc.). We will try to find a solution as soon as possible.
There are number of reasons why your payment may be refused (ceiling exceeded, security code to validate your purchase not received, card expired, etc.) Please contact your bank directly. Unfortunately, we are unable to provide a solution for this type of problem.
Send proof of the double debit of your order by email to our customer service department, giving your details: surname, first name and order number.
If we find that your order has been debited twice, we will refund the excess amount debited to your bank account.
You can place an order in complete confidence thanks to the 3D Secure bank payment system. For more information, see our "Secure payment" page.
First of all, we invite you to check your order statut and tracking of your orders as well as your emails. If your payment has been validated and your order has been in preparation for several days, please contact our customer service: contact@billybelt.com.
Delivery
No problem at all! All you have to do is enter this information in the "additional address" field of your delivery address so that it appears on the shipping label.
Please wait a little while, as your order is currently being finalised. Delivery tracking will be available as soon as it has been handed over to the transporter.
We also advise you to check the status of your order in your customer area. If your order has been handed over to the transporter, please contact it directly to check the status of your delivery.
However, if your delivery tracking remains unchanged and your order has not yet been handed over to the transporter, please contact our customer service department (contact@billybelt.com). If the order has been handed over to the transporter, we invite you to check the status of your order with the transporter.
We invite you to choose delivery at a relay point so that you can receive your parcel without any problems.
No worries! Your order will be sent back to Billybelt. We will contact you once the parcel has been received to re-send your order.
You can add a new address when you place your order at the "addresses" stage.
We offer 24-hour home delivery in metropolitan France via Chronopost for all orders placed before 3pm (Monday to Friday, excluding public holidays). You can find all the information and our delivery conditions on our "Deliveries and returns" page.
It is possible that another person receipt your order depending on the delivery method you have chosen. We invite you to contact the transporter beforehand to find out about their terms and conditions (delivery with identity card, signature, etc.).
If the status of your order in your customer area is "delivered" but you have not yet received it, please check with your neighbours to see if they have received your parcel for you.
If not, contact our team by email (contact@billybelt.com) so that we can make a request to the delivery services. To do this, we will need your order number and your tracking number.
In the case of a lost parcel, contact our team so that we can launch a request to the delivery service. It will take a fortnight for you to receive confirmation from the transporter regarding the status of your parcel.
For any claim concerning a damaged parcel, please contact the transporter concerned.
Delivery to a relay point is free for purchases of €35 or more in metropolitan France. For more information, go to our "Deliveries and returns" page.
Returns & refunds
You have 30 days from the reception date of your order to exchange or be reimbursed for an item. Only unworn items with labels will be accepted for exchange or refund. For hygienic reasons, underwear (boxers and briefs) cannot be returned or exchanged.
To make an exchange: go to product returns > select the order concerned and click on "declare a return". Choose the item you wish to return and select "exchange", then specify the item you wish to return (reference and size).
To request a refund: go to product returns section > select the order concerned and click on "declare a return". Choose the item to return and select "refund".
All exchanges are carried out in a relay point or at home via Colissimo. If you wish to :
- have your order delivered to another address, please enter your new address when you request the exchange.
- change your delivery method, please also indicate this at the time of the exchange request.
Exchanges can be delivered to metropolitan France, Belgium, Spain, Italy, Portugal and Germany only.
Return labels are only available in metropolitan France. If the icon for generating your return label is not visible and you live in metropolitan France, please refresh your web page. If the problem persists, please contact our customer service by email: contact@billybelt.com
You can no longer access an order return declaration, this is probably due to the fact that the time limit for exchanging an item has expired. You have 30 days from the reception date of your order to exchange or be refunded for an item.
If this period is still running, it may be due to a technical problem. To report this, please contact us at contact@billybelt.com
Contact the person who gave you your gift so that they can print the return label on their customer area.
If this person is unable to do this, please contact our customer service department with the first name and surname of the person who placed the order.
In all cases, the person who gave you the gift will be informed of your exchange or refund request.
Returns are at our expense only if you live in metropolitan France.
If you live outside metropolitan France, please note that return costs will be at your expense.
Please check your customer account. In the space dedicated to your orders you will be able to see whether the purchase concerned is indicated as being refunded or not.
As a reminder, the refund period is 3 to 4 working days from the reception date of your return. If you notice that this working time has passed following the receipt of your return by our teams and that the status of your order has not changed, please contact our customer service department by email.
Please contact our customer service department (contact@billybelt.com) with your new bank details (RIB).
Special offers & gifts
You can only make an exchange to request another size on items on sale and/or last chance.
No refunds are possible on these products.
You cannot declare a return for this type of item via your customer account.
To request a size change, please contact our customer service department directly by email: contact@billybelt.com
Our gift cards
On this page, you can download and print e-cards directly from home. You can also send them to a friend or family member by e-mail.
We offer 5 predefined amounts: €25 - €35 - €50 - €90 - €120. You can also personalise your amount.
How it works
You can use the amount in one go or in several instalments, including during sales periods, and you can use it in combination with another means of payment. To use the money from your e-gift card, simply copy the code from your e-gift card during the checkout process for your next order. Each e-gift card is valid for one year from the issue date.
My order is a gift and I don't want the invoice in the parcel
Before paying for your order, add a comment telling us not to include the invoice in your parcel.
My order is a gift and I would like to indicate another name on the invoice
Before paying for your order, in the "addresses" section, click on "The billing address is different from the delivery address", then indicate and select the billing address you wish to use.
Unfortunately, we do not offer the option of packaging your order.
Shops & resellers
We have a shop on our premises in Bondues at the following address:
40 Avenue Paul LANGEVIN
ZA DE RAVENNES LES FRANCS
59910 BONDUES - France
We are open Monday to Friday from 9am to 12pm and from 2pm to 6pm.
When you place your order, when choosing your delivery method, select "BILLYBELT". This delivery method is free. The order will be available for collection within 2 hours.
We invite you to return to our premises to make your exchange or to contact us by email so that we can send you your return label.
You must exchange or request a refund directly from the reseller from whom you purchased it. As the transaction is not carried out by us, the retailer is responsible for handling customer service.
To become a reseller of our brand, go to this page where you can fill in a contact form so that we can get back to you as soon as possible.
Learn more about Billybelt
Billybelt is a French brand and we're based in Bondues in the Hauts-de-France region. To find out more about our history, please visit our brand page here.
We are located at :
40 Avenue Paul LANGEVIN
ZA de Ravennes les Francs
59910 Bondues - France
You can find this information on our contact page here.
It's a great idea, so you won't miss any of our news!
There are several ways to subscribe:
1. By entering your email address directly here.
2. At the bottom of the billybelt.com website, you'll find a "Newsletter" box. Enter your e-mail address and click on "Subscribe".
3. On your account, go to "Information" then tick the box "Receive our newsletter" and save.
Even though we're a bit sad, we'll tell you how!
You've got two options:
1. At the bottom of each newsletter you receive, you can click on "Unsubscribe" to stop receiving our news.
2. On your account, go to "Information" then untick the "Receive our newsletter" box and save.