Metropolitan France

Shipping cost

Commande en dessous de 35 euros

For order under 35€:

5€ Colissimo Relay

6€50 for Colissimo delivered against signature

6€50 Relay Chronopost 24h

8€40 for Colissimo without signature.

For order from 35€ of 

FREE Colissimo Relay

3€ for Colissimo delivered against signature

2€ Relay Chronopost 24h

8€40 for Colissimo without signature.

Express delivery 24h at home : 

10€ with Chronopost (only for metropolitan France)

Outside metropolitan France

Shipping cost

CLOSE EUROPE

(Belgium, Germany, Netherlands, Italy, Spain, Portugal, Greece, Poland, Austria, Czech Republic, Denmark, Finland, Luxembourg, Monaco) 3€90

EUROPE OUTSIDE EUROPEAN AREA

10€

DOM / TOM

10€

USA / CANADA

10€

WORLD

According to carrier

Outside the European Union, customs fees may be applied and are the responsibility of the customer.

RETURN

You have a delay of 30 days (on the date of receipt of your order) to make an exchange or a return. The return period is extended during the holidays, orders placed in November can be returned until January 15th. 

All items being returned must be in their original condition, unworn and unwashed, in their original packaging. BILLYBELT is not obliged to accept a return for an item that does not comply with these conditions and will not make a refund.

Exchange/return an article in Metropolitan France

If your return concerns an exchange/return of items, we will deliver the new item(s)/ refund as soon as we receive your package on our premises. Delivery costs will be at our expense.

To exchange/return items, please follow these steps:

  • Contact us by email to obtain a return label
  • Download the exchange/return form and complete it
  • Carefully pack your items with the form
  • Stick your return label on the closed package

Now choose one of the three free return services offered:

EXCHANGE/RETURN OUTSIDE METROPOLITAN FRANCE (CLOSE EUROPE)

To exchange or return an item, please follow these steps :

To exchange or return an item, please follow these steps :

  • Download and complete the following form
  • Carefully pack your items with the form
  • Proceed to the return of your package
  • We advice you to choose a safety shipement

RETURN OUTSIDE METROPOLITAN FRANCE (REST OF THE WORLD)

To return an item, please follow these steps :

  • Download and complete the following form
  • Carefully pack your items with the form
  • Proceed to the return of your package. Return shipping costs are at your expense.
  • Upon receipt of your package in our offices, you will be reimbursed directly
  • We advice you to choose a safety shipement

Remind the destination address :

BILLYBELT

40 Avenue Paul Langevin

ZA Ravennes les Francs

 59910 BONDUES

Parcel tracking

Once your order is validated and ready for shipment, you will be given a tracking number to track the progress of your order. You can find this number in the section History and details of my orders, by logging into your account on https://billybelt.com.

Parcel not received

BILLYBELT cannot be held responsible for the loss or damage of your package. We advise you to privilege the delivery in relay point or delivery colissimo against delivery of signature to secure your delivery.

In case of non-receipt with return to the sender, the costs of the new shipment are the responsibility of the customer.

Contact us

Do you have a question regarding the delivery, the follow-up or the return of an order?
Contact BILLYBELT by email at contact@billybelt.com or call +33 (0) 03 28 35 38 89 from Monday to Friday from 9h to 12h and from 14h to 17h.