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Orders are processed within 24 to 48 hours after receipt of payment. Packages are shipped Monday through Friday. You will be provided a link to track your package online as soon as your order is shipped out.
Free delivery from 35€ of order : Colissimo without signature
or 2€ with Relay Chronopost 24h
or 3€ for Colissimo delivered against signature.
For order under 35€:
6€50 for Colissimo without signature and Relay Chronopost 24h or 8€40 for Colissimo delivered against signature.
Express delivery 24h at home :
12€ with Chronopost (only for metropolitan France)
According to carrier
Outside the European Union, customs fees may be applied and are the responsibility of the customer.
Satisfied or money-back policy, if your order does not satisfy you, you have a delay of 14 days to make an exchange or a return. The return period is extended during the holidays, orders placed in December can be returned until January 15th.
All items being returned must be in their original condition, unworn and unwashed, in their original packaging. BILLYBELT is not obliged to accept a return for an item that does not comply with these conditions and will not make a refund.If exceptionally, an error has occurred during the preparation of your order by us, the shipping costs to and from the exchange will of course be our responsibility.
Send your package with the invoice or order number put inside to :
BILLYBELT35 avenue Jean PerrinZA ravens the Franks59910 BONDUESFRANCE
Return shipping costs are your responsibility of the customer. We advise you to use delivery against signature for more security. Upon receipt of your parcel, you will be directly refunded for your returned order (excluding delivery fees).You can now place a new order on our website to receive your new product. You can write us at email@example.com if you have any questions.
Return shipping costs are your responsibility of the customer. We advise you to use delivery against signature for more security. Upon receipt of your parcel, you will be directly refunded for your returned order (excluding delivery fees). You can write us at firstname.lastname@example.org if you have any questions.
Once your order is validated and ready for shipment, you will be given a tracking number to track the progress of your order. You can find this number in the section History and details of my orders, by logging into your account on https://billybelt.com.
BILLYBELT cannot be held responsible for the loss or damage of your package. We advise you to privilege the delivery in relay point or delivery colissimo against delivery of signature to secure your delivery.In case of non-receipt with return to the sender, the costs of the new shipment are the responsibility of the customer.
Do you have a question regarding the delivery, the follow-up or the return of an order?Contact BILLYBELT by email at email@example.com or call +33 (0) 9.83.04.39.19 from Monday to Friday from 9h to 12h and from 14h to 18h.