DELIVERY AND RETURNS
A question about shipping countries and delivery costs? Do you want to return an item? Stop looking around, you're in the right place !
DELIVERY
IN FRANCE
- Click & Collect at the BILLYSHOP in Bondues (59): free
- Relay point (Chronopost): €5
- At home (UPS Standard): €6.50
- Express 24h* (UPS Express): €9.90
*Only in mainland France. For all orders placed before 3 p.m., your packages will be delivered the next day - Monday to Friday (excluding public holidays and weekends).
- Click & Collect at the BILLYSHOP in Bondues (59): free
- Relay point (Chronopost): free
- At home (UPS Standard): €3.99
- Express 24h (UPS Express): €9.90
*Only in mainland France. For all orders placed before 3 p.m., your packages will be delivered the next day - Monday to Friday (excluding public holidays and weekends).
DELIVERY
IN EUROPE
For Germany, Belgium, Luxembourg, the Netherlands, Spain and Italy, 2 possible delivery methods:
- €5 with Chronopost relay points for orders under €49 and €3 for orders over €49.
- €6.90 at home with UPS.
For Austria, Denmark, the Republic of Ireland, Poland and the Czech Republic: €6.90 at home with UPS.
For Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Swden, United Kingdom, Switzerland and Norway: €7.90 at home with UPS.
For Croatia, Finland, Greece, Malta, Romania and Vatican: €9.90 at home with UPS.
For other European countries: €12 at home with UPS.
Outside the European Union, customs fees may be applied and are the responsibility of the customer. Outside the European Union, sales prices are exclusive of taxes.
DELIVERY
ABROAD
For Guadeloupe, French Guiana, Mayotte, Martinique and Réunion: €16 at home with UPS.
Outside the European Union, customs fees may be applied and are the responsibility of the customer. Outside the European Union, sales prices are exclusive of taxes.
For the United States and Canada: €14 at home with DHL.
Outside the European Union, customs fees may be applied and are the responsibility of the customer. Outside the European Union, sales prices are exclusive of taxes.
Depending on the shipping country, your package will be shipped via UPS and the price varies between €14 and €22.
Outside the European Union, customs fees may be applied and are the responsibility of the customer. Outside the European Union, sales prices are exclusive of taxes.
RETURNS
You have 30 days from the date of receipt of your order to make a return. Items should be sent to the following address:
BILLYBELT, 40 Avenue Paul Langevin, ZA Ravennes les Francs 59910 BONDUES (FRANCE)
All returned items must be labeled, in their original condition (unworn and unwashed) and in their original packaging. BILLYBELT will not be required to accept a return for an item that does not comply with these conditions and will not issue a refund.
Any return request will automatically result in a refund request. Only the equivalent of the returned items will be refunded, shipping costs incurred to receive your order will not be refunded.
No exchange request will be taken into account. If you wish to exchange an item, we invite you to return the product in order to receive a refund, and to reorder. Returns of sale or discounted items are refundable until the 14th day after the date of receipt of your order. After this period, only credits will be offered.
In the event of a return from a country affected by customs duties, the customer must mention that it is only a return of goods on the customs declaration. Failing this, customs duties relating to this return will be the sole responsibility of the Customer.