Metropolitan France

Shipping cost

Commande en dessous de 35 euros

For order under 35€:

5€ Colissimo Relay

6€50 for Colissimo delivered against signature

6.5€ Relay Chronopost 24h

8€40 for Colissimo without signature.

For order from 35€ of 

FREE Colissimo Relay

3€ for Colissimo delivered against signature

6.5€ Relay Chronopost 24h

8€40 for Colissimo without signature.

Outside metropolitan France

Shipping cost


(Belgium, Germany, Netherlands, Italy, Spain, Portugal, Greece, Poland, Austria, Czech Republic, Denmark, Finland, Luxembourg, Monaco) - About 3€90 incl tax


10€ excl tax


10€ excl tax


10€ excl tax


According to carrier

Outside the European Union, customs fees may be applied and are the responsibility of the customer.


Items on sale are not refunded or exchanged

You have a delay of 30 days (on the date of receipt of your order) to make an exchange or a return. 

Christmas: Customers who placed orders between 15th November 2022 and 14th December 2022 have an extended return period until 15th January!

All returned items must be in their original condition, unworn and unwashed, in their original packaging. BILLYBELT is not obliged to accept a return for an item that does not comply with these conditions and will not make a refund.

In the event of a return from a country affected by customs duties, the Customer must only mention that it is a return of goods on the customs declaration. Failing this, the customs duties relating to this return will be the sole responsibility of the Customer.

Scroll down to the tab for your return situation to find out how to proceed. 

To exchange or return an item, please follow these steps :

If your return concerns an exchange/return of items, we will deliver the new item(s)/ refund as soon as we receive your package on our premises. Delivery costs will be at our expense.

To exchange or return an item, please follow these steps :

We recommend you three free return services :

Parcel tracking

Once your order is validated and ready for shipment, you will be given a tracking number to track the progress of your order. You can find this number in the section History and details of my orders, by logging into your account on

Parcel not received

BILLYBELT cannot be held responsible for the loss or damage of your package. We advise you to privilege the delivery in relay point or delivery colissimo against delivery of signature to secure your delivery.

In case of non-receipt with return to the sender, the costs of the new shipment are the responsibility of the customer.

Contact us

Do you have a question regarding the delivery, the follow-up or the return of an order?
Contact BILLYBELT by email at or call +33 (0) 03 28 35 38 89 from Monday to Friday from 9h to 12h and from 14h to 17h.